We understand how important it is to protect your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information. We comply with the Privacy Act 2020, and any successor legislation and all other applicable laws.

This policy applies in addition to, and does not limit, your or our rights and obligations under privacy law.

We collect personal information about you so we can provide personal risk insurance advice and related services, including arranging, managing, and reviewing insurance cover.

We may collect this information:

Directly from you, for example, when you meet with us, complete forms, email us, or speak with us

From third parties where necessary, including:

• Product Providers - insurers and underwriting agencies

• medical professionals, hospitals, laboratories, ACC

• from other people connected to your insurance, including joint policy holders, where they provide information relevant to the arrangements, administration or servicing of your policy.

• other service providers involved in providing insurance, underwriting, claims or policy administration services

• other parties authorised by you

We collect and use your information for purposes including:

• providing advice and recommendations

• arranging and managing insurance cover

• underwriting and claims processes

• policy administration and financial servicing

• communicating with you and our services

• improving services and meeting legal obligations

Your personal information may be shared with:

• Product Providers - including insurers and underwriting agencies

• other intermediaries and service providers involved in your insurance

• medical and related service providers, via insurers

• referral partners, where you request additional services

• contractors and service providers – who support our business operations e.g. IT, document storage or advice support services

• internal and external auditors – including compliance and regulatory reviews where required.

• regulators, government agencies, or where required or authorised by law

• investors or parties involved in a business sale, transfer, or restructuring

• your employer, where your insurance is arranged through an employer-sponsored or group arrangement and disclosure is required for administration purposes.

• any other person authorised by you or permitted under the Privacy Act

You are not required to provide personal information, however if you choose not to, we may not be able to provide advice or services, and Product Providers may not be able to offer insurance cover.

By providing us with personal information, engaging us to provide services, or using our website, you consent to the collection, use, storage, and disclosure of personal information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in law or business requirements. Any changes will be published on this page. Continued use of our services will be deemed acceptance of the updated policy.

We collect personal information that identifies, or could reasonably identify, you. This may include your name, contact details, date of birth, financial information, occupation, and information relevant to insurance advice and services.

We may also collect or receive personal information about you from third parties where this is necessary to provide our services, including Product Providers, insurers, underwriting agencies, and other persons authorised by you or permitted under the Privacy Act.

We collect your personal information so that we and relevant third parties can provide insurance advice and related services, including arranging, managing, and reviewing insurance products.

 This includes:

• responding to your enquiries

• providing insurance advice and recommendations

• arranging insurance cover

• assisting with underwriting and claims processes

• maintaining or altering your policies

• policy financial servicing

• sending service communications and, where permitted, marketing

• market research and service improvement where permitted

• other purposes authorised by you or required or permitted by law

 We may use information obtained from third parties for these purposes.

We generally collect personal information directly from you. This may be in person, in writing, via email, over the phone, or via our website.

We may also collect personal information from third parties where necessary, including Product Providers, insurers, underwriting agencies, and other authorised persons.

If you provide personal information about another person, you confirm you have:

• obtained their authorisation

• ensured they are aware of this Privacy Policy

• informed them of their right to access and correction.

We rely on you to ensure your information is accurate and up to date. Please notify us of any changes as soon as possible.

We may disclose your personal information where necessary to provide our services, including: 

• Product Providers - including insurers and underwriting agencies

• others named on your policy as joint policy holders, where relevant to policy administration and servicing.

• other intermediaries or service providers involved in your insurance requirements

• referral partners - where you request additional services

• contractors and service providers – who support our business operations e.g. IT, document storage or advice support services

• internal and external auditors – including compliance and regulatory reviews where required

• regulators, government agencies, or where required or authorised by law

• investors or parties involved in a business sale, transfer, or restructuring

• your employer, where your insurance is arranged through an employer-sponsored or group arrangement and disclosure is required for administration purposes.

• any other person authorised by you or permitted under the Privacy Act

We take reasonable steps to ensure third parties handle your information appropriately.

You are not required to provide personal information to us. However, if you choose not to, we may not be able to provide insurance advice or services, and Product Providers may not be able to offer insurance products.

You may request access to, or correction of, any personal information we hold about you at any time. We may charge a reasonable fee for retrieval and provision of information.

We may use artificial intelligence (AI) tools to assist in preparing advice documents, including drafting and refining statements of advice.

When using these tools, we take steps to protect your privacy by not including information that could identify you, such as your name, contact details, or other personal identifiers. AI is used as a support tool only, and all outputs are reviewed by our team to ensure accuracy, relevance, and compliance with our obligations.

We remain responsible for the advice we provide and for safeguarding your personal information at all times.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

Where required by law, we will notify you of any notifiable privacy breach.

You are also responsible for taking steps to protect your own personal information.

If you have any questions about our Privacy Policy or your personal information, please contact us.

This Privacy Policy was last updated on 16th February 2022.

Abacus Group Limited
Hobson House
337 Devon Street East
New Plymouth 4312

06 759 0111
admin@abacusgroup.co.nz

Abacus Group Ltd
Hobson House
337 Devon Street East
New Plymouth 4312

Postal:
P O Box 22
New Plymouth 4340

Phone: 06 759 0111
Email: admin@abacusgroup.co.nz