Abacus Group holds a full Financial Advice Provider licence issued by the Financial Markets Authority.

All Abacus Financial Advisors hold current qualifications with National Certificates in Financial Services (Financial Advice) (Level 5).

Abacus Group Limited – FSP93921

Richard Toon – FSP541066

Craig Nolly – FSP541086

Scott Crocker – FSP769125 Trading as S Crocker Ltd FSP1005949

Abacus Group will not charge a fee for any Financial Advice that we provide you.

Our advisors will give you Financial Advice in relation to your personal and business Insurance. They will only give Financial Advice on the following Insurance products, from the financial providers listed below:

Products:
• Life Insurance
• Health Insurance
• Trauma Insurance
• Total & Permanent Disablement Insurance
• Income Protection
• ACC Cover Plus Extra • KiwiSaver

Providers:
• AIA New Zealand
• Asteron Life
• Chubb Life
• Fidelity
• Partners Life
• NIB • Southern Cross
• ACC • KiwiSaver schemes: Booster KiwiSaver Scheme, Milford KiwiSaver Scheme, Pathfinder KiwiSaver Plan, Generate KiwiSaver Plan, kōura KiwiSaver Scheme

We will give you Financial Advice on your unmet Insurance needs and existing cover — unless you indicate otherwise.

If you cancel an existing Insurance policy and replace it with a new one it is likely that the new policy will exclude pre-existing conditions that may have been included in your older policy.

However, when balanced against the better overall benefits of a new policy, the exclusion of “new” pre-existing conditions may be insignificant. We strongly encourage you to weigh up the pros and cons and decide what is best for you based on your own personal circumstances.

Our advisors are remunerated by Abacus Group Limited.

Abacus Group Limited receives commission from the relevant Insurance company if you take out Insurance following our advice. These commissions are between 30 percent and 230 percent of your policy’s premiums for the first year and between 5 percent and 20 percent for each subsequent year. The actual amount depends on the Insurance company and policy chosen.

To make sure that our advisors prioritise your interests above their own, they follow an advice process designed to ensure recommendations are based on your individual goals and circumstances.

Scott Crocker provides KiwiSaver advice and receives advice fees from the providers whose KiwiSaver schemes are recommended. These advice fees are currently between 0.20% & 0.50% per annum of your KiwiSaver balance, the exact fee & any commission will be disclosed when you receive your recommendation.

Our advisors complete annual Conflicts of Interest Management training and must report and register any gifts and/or incentives they receive. Abacus Group Limited monitors these registers and provides additional training if necessary. Abacus Group Limited also performs an annual review of our compliance programme where our management of conflicts of interest is reviewed so we can ensure best practice.

In some circumstances your financial advisor may refer you to another professional (for example, an insurance broker). In return, your financial advisor may receive a share of the commission payable to the professional. Likewise, if another professional refers you to a financial advisor, they may receive a share of the commission payable to the financial advisor.

Abacus Group Limited, and anyone who gives financial advice on our behalf, have duties (under the Financial Markets Conduct Act 2013 and subsequent amendments) relating to the way that we give advice. We are required to:

Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.

Exercise care, diligence and skill when providing you with advice.

Meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the right expertise to provide you with advice).

This is only a summary of the duties that we have. More information is available by contacting us or visiting the Financial Markets Authority website www.fma.govt.nz

We aim to deliver great customer outcomes when you deal with Abacus Group Ltd.

If you are not satisfied with our Financial Advice service, please submit your complaint to us via:

• Email: admin@abacusgroup.co.nz

• Telephone: 06 759 0111

• Postal Address: Abacus Group Limited, PO Box 22, New Plymouth 4340

When we receive a complaint, our internal complaints process is followed:

• Where reasonably possible, we will try to resolve your complaint immediately.

• If we cannot resolve your complaint at the first point of contact, we will acknowledge your complaint in writing and provide you with information about our internal complaints process within 2 working days, if practicable to do so.

• We will consider your complaint and may contact you if we require further information to investigate your complaint where necessary. We will handle your complaint in a fair, transparent, and timely manner.

• We aim to resolve complaints within 10 working days of receiving them. If we require more time to investigate your complaint, we will contact you to advise we need more time to respond.

• You will receive a response to your complaint in writing. We will inform you of the decision we have made regarding your complaint, including explaining our reasons and detailing any action taken.

• In the event we can’t resolve a complaint, or you are not satisfied with the outcome (or the way we propose to reach an outcome), you can contact our external disputes resolution scheme the Insurance and Financial Services Ombudsman. This free, independent service will investigate and/or resolve any matters our internal complaints process could not.

You can contact the Insurance & Financial Services Ombudsman at:

• Email: info@ifso.nz

• Freephone: 0800 888 202

• Physical Address: Level 2, Solnet House, 70 The Terrace, Wellington 6143

• Postal Address: PO Box 10-845, Wellington 6143