- Craig comes to us. He’s listened to our goals, our investment needs and our insurance needs & he’s sold us products that fit best to suit our lifestyle.
- Louis & Barbara Kuriger
- Craig has really looked after us, He’s gone and got the best deals. That’s his job.
- Ross & Shelley Clark
- Dealing with a specialist company like Abacus is vital. That relationship thing is absolutely important because you know someone is going to bat for you.
- Steve Day, MD Pace Engineering
- I am truly grateful to Jamie and consider myself extraordinarily fortunate to have received the benefit of his astute advice and assistance.
- - J. F. Pickett
- It has felt very good to know we have Richard and the team at Abacus Group Ltd on our side.
- - Brian and Tracey Downes
- Richard bent over backwards in his endeavours to help us every step of the way through the claim, making the process as simple as possible.
- - John & Carole Lynskey
"Carole and I have worked with Richard and the team at Abacus Group for many years now. Initially we implemented Income Protection with Richard, but during our annual review, Richard suggested that as our circumstances had changed we may be better off with Trauma cover.
As a result of this discussion we implemented “trauma cover” … a lump sum cover that paid if you had things such as cancer, heart attack or stroke. Recently I have had a fairly serious health issue.
While in the hospital I spoke to Richard and it soon became apparent that this health issue could trigger such a claim. Richard bent over backwards in his endeavours to help us every step of the way through the claim, making the process as simple as possible. The claim was successful and the payout prompt.
The service we have received over the years and through our claim from Richard and Abacus has been second to none. A huge thank you to Richard and the Abacus team and we can certainly recommend talking to the team about a trauma cover policy!"
"Craig comes to us. He’s listened to our goals, our investment needs and our insurance needs & he’s sold us products that fit best to suit our lifestyle."
"Craig has really looked after us, He’s gone and got the best deals. That’s his job."
"Craig’s initial advice to put the policy in place, and his professional service over the years has been outstanding, and has truly made a difference to our future. You can’t quantify how a thing like that can affect your life, but the security it gives you is priceless…I’ve heard people say ‘what a waste!’ about insurance, but I absolutely recommend it."
"Dealing with a specialist company like Abacus is vital. That relationship thing is absolutely important because you know someone is going to bat for you. "
"I have always had life, trauma and income protection insurance but recently it became apparent as to why these types of insurances are so important. Earlier this year, just after we reviewed and upgraded our cover with Richard Toon of Abacus Group, I suffered a heart attack. This came out of the blue and was quite a shock to realise that it would stop me from doing a lot of work on the farm. We spoke to Richard and he immediately submitted a claim. He kept in contact with us throughout the claims process and visited us to help complete the claim form. This made the process really easy. A claims guy from Sovereign visited us to assess our claim. He was really nice, efficient and made us feel valued. The claim was paid quickly and the relief of knowing that we were financially ok was enormous. After our recent experience I would recommend Richard and the team of Abacus Group and urge everyone to get their own insurances sorted properly."
"I would like to take this opportunity to express my appreciation (and my admiration) of Mr Jamie Toon and the assistance that he has given to me in his capacity as a Financial Advisor pertaining to my personal insurances. Jamie has, in the several years that it has been my pleasure to know him, shown himself to be a person with not only an extremely comprehensive knowledge of insurance and associated finances, but also the inherent ability to apply this knowledge in a manner beneficial to his client. It is obvious that Jamie sets extremely high standards in everything that he does, and he is the consummate professional who epitomises ‘good old-fashioned’ values. He is also able to combine knowledge, honesty and integrity with the ability to elucidate some of the complexities of insurance so as to be understood by a layman. In my own circumstances I am truly grateful to Jamie and consider myself extraordinarily fortunate to have received the benefit of his astute advice and assistance. "
"I'm so thankful to have such amazing clients and to make a difference in peoples lives when it matters most. Bellow is a letter I recently received from a client who was diagnosed with Breast Cancer just three months after first becoming a client. Thank you so much for your feed back Dawn. " Jamie Toon was our Insurance Broker, replacing another firm for only 3 months when I discovered that I had breast cancer and needed treatment & surgery for this quite urgently. I phoned Jamie that afternoon after seeing the surgeon & hearing my diagnosis & he was fantastically helpful. He was here at our home to see me & assist with a health insurance claim in less than 24 hours & organized the claim & ensured everything went smoothly. It took away a great deal of stress having him deal with my health insurance. He also amazed us by coming back & informing us that I had Trauma cover & Women's health benefit & arranged for these to be paid out. Had he not done this I wouldn't even have known it would be possible to make a claim. The claim was paid out within a dew days. We have been so impressed with the level of service & efficiency of everything that Jamie has done in reviewing our insurance needs & looking after us. He has exceeded our expectations in everyway & is ethical & completely pleasant & honest to deal with. We have referred him to our daughter & son in-law and they have been similarly impressed with the way he has re-arranged their insurance in a far more beneficial way. We really glad we changed insurance companies and brokers. It's one of the best decisions' we have made in a long time & we thank Jamie so much. "
"It’s not just a general merchant I’m dealing with so to speak, I’m dealing with specialists. One of the reasons I use Abacus is because they understand Business and they understand Business needs."
"Rarely do we get a chance to praise a consistently progressive business like Abacus. I compliment Directors Richard and Craig for all the good they do in the community. I have observed them assist family’s for over 15 years. The products they provide allow families “not to sweat the small stuff” when death or trauma visits. That is when finance is needed to allow people to get back on track and move forward with their lives."
"The thing about Craig is, he’s honest. What you see is what you get. He’s just a really neat guy. We probably wouldn’t have bought that insurance if Craig hadn’t suggested it. Read our story."
"To be honest, I find the whole subject of insurance a little overwhelming, and I have felt out of my depth to make decisions in the area of sound advice. I have been involved with Abacus Group for over 10 years through the refurbishment of their offices and the landscaping of the building, and on going maintenance of the site, so naturally I felt comfortable about approaching them to look into my insurances. Craig Nolly initially set us up with the cover we needed, he explained things clearly and concisely to us in a language we could understand and has annually reviewed our policies which have been adjusted accordingly to the growth of our company and family. I have been very impressed by the level of professionalism and sensitivity of Craig and Richard and their team, and feel very assured my company and family are in the right hands and have suitable cover. As a busy person I am a great believer that it is best to employ experts in their field to take care of what it is that they do best. Abacus Group are experts, they are passionate about their service and have been marvelous to deal with. I would recommend them to anybody."
"To deal with a broker or agent is absolutely vital in my opinion… The relationship thing is absolutely important because you know someone is going to bat for you. We’ve had a business association with Richard for many years, and have a great deal of faith in his ability to provide some good advice. He understands his industry very well and we rely on the advice from those types of advisors to cover the issues that relate to their specialist areas."
"We have used Richard Toon and Abacus Group Ltd for many years for Life, Trauma, Income Protection and Health Insurance advice.We have always valued this advice but it wasn’t until recently that we understood the full value of receiving advice from a professional and experienced Life Insurance broker. We submitted a Medical Insurance claim for a family member that was initially declined by the Insurer. Richard guided us through the process of challenging this decision, coordinated our communication, vetted our letters, and submitted a full and detailed report supporting our claim. Because of the circumstances we were willing to accept a pro-rated claim but because Richard believed that our claim was valid, he put in a lot of time and energy arguing the case on our behalf. We were delighted that because of this commitment and his desire to ensure that the right thing was done for us, the Insurer honoured the full amount of the claim. It has felt very good to know we have Richard and the team at Abacus Group Ltd on our side."