Craig Nolly and Richard Toon - Abacus New Plymouth

Craig comes to us. He’s listened to our goals, our investment needs and our insurance needs & he’s sold us products that fit best to suit our lifestyle.
Louis & Barbara Kuriger

Craig has really looked after us, He’s gone and got the best deals. That’s his job.
Ross & Shelley Clark

Dealing with a specialist company like Abacus is vital. That relationship thing is absolutely important because you know someone is going to bat for you.
Steve Day, MD Pace Engineering

I am truly grateful to Jamie and consider myself extraordinarily fortunate to have received the benefit of his astute advice and assistance.
- J. F. Pickett

It has felt very good to know we have Richard and the team at Abacus Group Ltd on our side.
- Brian and Tracey Downes

Richard bent over backwards in his endeavours to help us every step of the way through the claim, making the process as simple as possible.
- John & Carole Lynskey

Holiday of a lifetime became a descent into hell

Abacus Values
Aug 16, 2018

Holiday of a lifetime became a descent into hell


All dressed up in Panama and ready to hit Cuba. From left: Craig and Caroline Nolly, Grazia and Richard Toon.

 

PART ONE OF A SIX-PART SERIES

Jump to Part  2     3     4     5     6

By Richard Woodd

April 22, 2017: Four New Plymouth people land in Havana, Cuba for a 20 day holiday.

Craig Nolly and Richard Toon are celebrating 30 years in business together and 20 years since they formed Abacus Group, an insurance advisory business (or brokerage). Their wives Caroline Nolly and Grazia Toon are with them.

Grazia had wanted to go to Cuba for some time, so the Toons asked Craig and Caroline if they wanted to come. Caroline, a qualified travel agent, organised the itinerary.

After four days in the Panama area, the plan was an eight-day road trip around Cuba then, a short Caribbean cruise and home.

Communist Cuba has recently opened its borders to flights from US territories and it’s attracting a lot of tourism interest. The foursome are in high spirits; they are frequent travellers but this is a special adventure in completely new territory.

A catastrophe strikes Craig down. He ends up with botched abdominal surgery in a poorly equipped local hospital and nearly dies. The vacation is abandoned, Craig is medivaced out to Florida, then eventually back to New Zealand on June 3, 2017.

His insurer pays for everything, thanks to the comprehensive travel cover Craig purchased before leaving.

After further surgery in New Plymouth he has finally made a full recovery and returned to work at Abacus on June 7, 2018.

The total cost to the group’s travel insurer for the aborted holiday and Craig’s international medical and medivac assistance totalled in excess of $500,000.

This would rank as one of the highest payouts for an individual traveller by an NZ-based insurer for that year.

 

Diverticulisis

Craig had been diagnosed with mild diverticulitis pre-2000 but wasn’t overly concerned about it. It’s common in 25% of males over 40 and 40% of over 60 males. Many people would never know they have it. The main symptoms are lower abdomen pain and bloating. When it flares up badly you may need antibiotics. It’s commonly portrayed as an ageing condition, or sometimes confused with irritable bowel syndrome.

“It’s an inflammatory bowel disease that is typically controlled by diet management and sometimes antibiotics. Severe inflammation can cause a weakening of the colon [or bowel] wall.”

“Four months prior to the travel I had a precautionary colonoscopy which concluded that my diverticulitis was mild and that I did not need to present for further screening for 7 years. I’m quite pro-active about monitoring my health and this was the third or fourth colonoscopy I’ve had.

“There’s not much else you can do really. The causes are not fully understood and they can’t diagnose that a rupture may be imminent. Perhaps what triggered mine was a combination of diverticulitis, changes in air pressure during the flights and different food. But it’s just a maybe. Also, when you live with the condition for as long as I have it just becomes normal, you don’t even think about it. And it can be difficult to get doctors to prescribe antibiotics due to the dangers of becoming immune to the medicine.”

 

Craig’s  travel insurance

Fortunately, Craig had purchased a standard Chubb travel insurance policy before the holiday, which covered all pre-existing medical conditions for the first 21 days of travel. (unfortunately, for intending travellers, this policy wording was under review due to high losses at the time of writing and may no longer be available).

As the trip was only for 20 days this policy fitted Craig perfectly. He could go away with complete confidence that he was covered for any situation that might arise. The whole group had comprehensive travel cover.

READ PART 2 

Jump to Part  2     3     4     5     6

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  • file-23_Optimised-9ac77fd793b83fcedaf3c05a68607ff4.jpeg
    Aug 16, 2018
    Craig Nolly and Richard Toon are in Cuba, celebrating 30 years in business together and 20 years since they formed Abacus Group, an insurance advisory business. Their wives Caroline Nolly and Grazia Toon are with them. Then a catastrophe strikes Craig down and he nearly dies.
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    Aug 16, 2018

    PART TWO OF A SIX-PART SERIES

    The provincial hospital in Matanzas where Craig had three emergency surgeries looked good from the outside, but standards, experience and facilities were extremely lacking.

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    Aug 16, 2018

    PART THREE OF A SIX-PART SERIES

    Richard: “Remember virtually nobody could speak English and we had no Spanish. There was also an underlying culture we didn’t know about until later, that you just had to go along with the system. Being loud and pushy wouldn’t work, we just had to be very patient.