Craig Nolly and Richard Toon - Abacus New Plymouth

Craig comes to us. He’s listened to our goals, our investment needs and our insurance needs & he’s sold us products that fit best to suit our lifestyle.
Louis & Barbara Kuriger

Craig has really looked after us, He’s gone and got the best deals. That’s his job.
Ross & Shelley Clark

Dealing with a specialist company like Abacus is vital. That relationship thing is absolutely important because you know someone is going to bat for you.
Steve Day, MD Pace Engineering

I am truly grateful to Jamie and consider myself extraordinarily fortunate to have received the benefit of his astute advice and assistance.
- J. F. Pickett

It has felt very good to know we have Richard and the team at Abacus Group Ltd on our side.
- Brian and Tracey Downes

Richard bent over backwards in his endeavours to help us every step of the way through the claim, making the process as simple as possible.
- John & Carole Lynskey

Holiday of a lifetime became a descent into hell

Abacus Values
Jul 16, 2015

How to buy health insurance

It's easy to buy the wrong kind of insurance, fail to grasp limits on your cover, and even do things that legally entitle your insurer to tear up the policy. Here are 10 things to consider:

1 Understand the big risks: You may like claiming for GP visits, but before you buy a cheap policy with extremely limited surgery and hospital cover (or none) consider what you would do if you got hit with a $8000 bill for knee surgery. At its most basic, insurance is there to cover the things you cannot.

2 Understand what's not covered: Fake peace of mind is no good. You need to understand what your health insurance does not cover, as much as what it does. The list of things not covered can be lengthy, and often includes self-inflicted damage from things like suicide attempts and drug use.

HIV and AIDs conditions may be excluded, as are mental ones. It's also not for cosmetic, or "prophylactic" treatments. Angelina Jolie's double mastectomy removed the high risk of her contracting breast cancer but wouldn't be covered by policies here.

3 Don't lie: Insurers can decline claims and cancel policies if they catch you lying in the application or a claim. For example, if you said you were a non-smoker but then relapsed and neglected to tell them.

4 Duty of disclosure: When applying for insurance, people have a legal duty to disclose everything they knew (or ought to have known) which would have influenced the decision of a prudent insurer when deciding whether to give them cover.

As Nib explains, that can include: "Any medical condition or any sign, symptom, treatment or surgery of any medical condition applicants have had or have when taking out the policy. Be prepared to fight your case if things turn nasty when you claim.

5 Accept blanket exclusions: In a recent example, a parent added an infant son onto their health insurance policy. The infant has had a "cough" so the insurer proposed excluding any claim related to the boy's chest . . . forever. That's patently ridiculous.

The parent complained and the insurer dropped its stance. Brokers often push back on such attempts and so should people buying direct.

6 Switch for lower premiums: Some people seeking lower premiums shift insurer. That's fine but if you have existing conditions, even ones you are unaware of, they are unlikely to be covered. For many people, picking a health insurer is a bit like getting divorced. By the time you think about leaving, it's hard to do so.

7 Type of insurer: There are two types in New Zealand, shareholder-owned companies like Nib and Sovereign, and member-owned organisations like Southern Cross and Medical Benefits Society. To return profits to shareholders, shareholder-owned companies have to be much more efficient, pay out a lower proportion of premiums on claims, or do a mixture of both.

8 Mind the gaps: With most policies you'll still need access to emergency cash. Often you're up for 20 per cent to 40 per cent of the cost of procedures.

Also, be aware, not all the surgeons you are sent to charge the same, and that can mean a significant jump in what you have to pay yourself above your insurer's maximum payout.

9 Constantly review: As you age, your needs change. Buying an ultra-cheap basic policy might not be too much of a risk in your 20s. In your 40s, the risk rises dramatically. As Nib says: "We recommend you review your health insurance at least once each year."

1 0 Leaving it too late: The longer you leave it to take out cover, the more pre-existing conditions you are likely to have developed.

- Sunday Star Times

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Our Blog

  • file-23_Optimised-9ac77fd793b83fcedaf3c05a68607ff4.jpeg
    Aug 16, 2018
    Craig Nolly and Richard Toon are in Cuba, celebrating 30 years in business together and 20 years since they formed Abacus Group, an insurance advisory business. Their wives Caroline Nolly and Grazia Toon are with them. Then a catastrophe strikes Craig down and he nearly dies.
  • hospital-sign-cuba-b0d68242b50171aa92c3fd7d9663f676.jpg
    Aug 16, 2018


    The provincial hospital in Matanzas where Craig had three emergency surgeries looked good from the outside, but standards, experience and facilities were extremely lacking.

  • Grazia with the Toons-abacus-9bb970c7bf440ec7406f6ceae5be0d8f.jpg
    Aug 16, 2018


    Richard: “Remember virtually nobody could speak English and we had no Spanish. There was also an underlying culture we didn’t know about until later, that you just had to go along with the system. Being loud and pushy wouldn’t work, we just had to be very patient.